[LEDE-DEV] Why technical elitism is contrary to stated goal of community

[Ben Greear]

Install a script on LEDE systems, including a GUI button to use it,
that will gather basic info like dmesg, version info, radios, etc.

Then, aside from total lockups, users can use that as part of the basic
bug report.

Users can just paste the output into their bug report.

Thanks,
Ben

On 05/07/2016 07:24 PM, Daniel Dickinson wrote:
> On the question of moderating bug reports (rather than trying to use a
> special format to moderate bug reports which a) I don't believe will
> work and b) hurts more than it helps because of the reduction in getting
> bug reports at all, I would propose that you ask for volunteers (and
> I'll be the first to volunteer) to moderate bug reports so that
> developers don't see useless noise (i.e. useless reports are not in the
> list reports developers have to look at).
>
> So a triager would *solely* assess whether the bug report had the
> information asked for OR if there are fudge answers for some fields it's
> for a valid 'not applicable' reason for doing so.
>
> If there are enough willing volunteers, triagers could tag the bug as
> needing more information, with it being automatically closed if no more
> information in provided in a certain amount of time, and also with
> ability to close bugs for which attempts at back and forth are getting
> nowhere.
>
> In other words rather than try to triage via special format ask for
> triagers who willing to donate time to the grunt work of making sure bug
> reports developers see are actually useful.
>
> I believe if in a healthy community there will be enough people who may
> not have the skills to be developers, or who are simply willing to help
> even they also submit patches/prs and/or are committers (I intended to
> submit pr's for instance but am still willing to do that kind of basic
> triage).
>
> If there aren't enough triagers to keep up with the reports, then maybe
> revisit the issue after trying something like Bugzilla (I merely mention
> that as a way to not have to spend development writing some custom
> bugwork tool that has been proposed) or other issue tracker that is
> deemed useful (again it seems somewhat silly to me to reinvent the wheel
> and spend development cycles on something that I don't see as really
> solving the problem without introducing other problems that may be worse
> in the long run).
>
> Regards,
>
> Daniel
>
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-- 
Ben Greear <greearb at candelatech.com>
Candela Technologies Inc  http://www.candelatech.com