BBC 1 TV Schedules not downloading

[iplayer at nutwood.net]

I assume that you have heard nothing further from the BBC?

I now have today, in addition to the BBC1 error reported for the last 
several weeks, the  message:

'ERROR: Failed to download BBC Radio 4 schedule page (3/3): 
https://www.bbc.co.uk/schedules/p00fzl7k/2024/w31
ERROR: Response: 404 Not Found'

Because of the sheer number of R4 programmes compared to BBC1, this in 
itself causes a much bigger problem for GIP users,but there is also the 
possibility that it is the beginning of an overall change where we lose 
access to all schedule pages.

I do not know who, if anyone, currently maintains GIP. If such a major 
change should occur, is there a possibility that measures could be taken 
to update GIP accordingly?

-- 
Mike Casswell


==================================================================


On 23/06/2024 23:14, MacFH - C E Macfarlane - News wrote:
> On 19/06/2024 14:06, MacFH - C E Macfarlane - News wrote:
>>
>> On 15/6 I submitted a complaint to the BBC pointing out that pages of
>> the BBC1 national schedules were devoid of schedules, but have received
>> only the initial acknowledgement, and have heard nothing back since.
> 
> I've now heard back as follows  -  nothing very helpful as yet, but at
> least they seem to acknowledge there's a problem:
> 
> Your Reference [anonymised]
> 
> This is an update from the BBC Complaints team.
> 
> We wanted to let you know that we have referred your complaint to the
> relevant people and are still looking into it. We regret that it may
> take a little bit longer before we can reply. Please wait to hear from
> us before you contact us any further – we appreciate your patience.
> 
> Although we reply to most complaints within 2 weeks we cannot achieve
> this every time. It depends on what your complaint was about and how
> many others we are handling, or may sometimes be due to issues outside
> of our control. Sometimes it can take a while to hear back from the key
> people involved, but we often find the wait is worth it.
> 
> Please don’t reply to this email because it’s sent from an account which
> can’t receive replies. If you do need to get in touch, please use our
> webform instead at www.bbc.co.uk/complaints, quoting your reference number.
> 
> For full details of our complaints process please visit:
> https://www.bbc.co.uk/contact/how-we-handle-your-complaint.
> 
> Thank you for contacting us - we hope to be in touch soon.
> 
> Kind regards
> 
> BBC Complaints Team
> 
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