Update crashes my PC.

shouldbe q931 shouldbeq931 at gmail.com
Thu Oct 10 11:29:53 PDT 2019


On Thu, Oct 10, 2019 at 2:39 PM tom <revittony at sky.com> wrote:
>
> I am running Windows 10 ver 1607.
>
> HP Compaq dc7800p Ultra Slim Desktop PC
>
> I have version get_iplayer 3.20. Installed.
>
> I want to update and have downloaded the Windows installer from..
>
> https://github.com/get-iplayer/get_iplayer_win32/releases/tag/3.22.0
>
> My problem is that whenever I try to launch the installer, from the
> downloaded .exe file, it crashes my PC.
>
> Firstly, I get the box in the middle of the screen and then it goes
> completely black.
>
> It flashes a couple of times and then freezes the PC.
>
> At this point I have to switch the PC off and restart.
>
> As I cannot install, this version, there is no log to show.
>
> I have installed this file on another PC and it went perfectly.
>
> I have tried various downloads, with the same result.
>
> Any help to get the upgrade done, would be gratefully received.
>
> Many thanks
>
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If you are still running Windows 10 1607, you should update.

https://support.microsoft.com/en-gb/help/13853/windows-lifecycle-fact-sheet

Cheers



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